Available Answers

1. 1.

   You are N Kipgen from Sikkim. You recently bought an electric iron from Sama Home appliances. The iron is not working to your satisfaction. Write a letter to manager of the store requesting him/her to replace the product. Do mention the date of purchase, model number and other relevant details.

2. 2.

   You are Rohit Dutta from Kolkata. You had booked a cab from Relaxi Cab Services to go to the airport. The vehicle that was sent was too small for your luggage. The driver not only arrived late, but was also rude to you. He also overcharged you by two hundred rupees. Write a letter of complaint to the customer service manager of the cab company, requesting him/her to refund the extra money and take suitable action against the driver.

3. 3.

   You are Asif Khan. You had hired a travel agency to book your tickets for Vietnam. The travel agency has booked your tickets and hotel stay for the wrong dates. Write a letter of complaint to the agency to express your dissatisfaction and the inconvenience caused to you, and request them to cancel the earlier booking and rebook as per the dates you had mentioned earlier.